Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Warranty

  • Our crew of qualified professionals will do their best to reply to your assistance enquiries in less than 1 hour. If, however, the situation you have experienced calls for the help of our Administrators’ =Team,= we will address the ticket to the person on duty and will write a note to let you know.

  • Top quality support service

  • Top–class Client Assist Service

  • We will be online for you day and night to give you assistance and customer support and also to assist you with any trouble that you might come across whilst maintaining your virtual server. We are able to support you with all pre–installed apps, plus your Operating System, server management panel (with respect to the VPS type) and the Website Control Panel designed solely by us.

  • Intuitive help center

  • An Informative Help Zone

  • In the Website Control Panel that is provided free–of–charge with your virtual server, you will discover an insightful Help zone, incorporating everything you should be aware of when monitoring your web pages and programs. We have integrated a wide array of how to articles and reviews and video training that present the general website administration tasks in an understandable manner.