Technical Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be replied to in no more than 1 hour after the trouble ticket or e–mail is received. If your case requires further assistance from an administrator, we’ll direct the trouble ticket or the e–mail to the person on duty and will leave a note to let you know that more time will be required for reaching a solution. And if you take advantage of the Admin Services package, all of the server management tasks included there will be performed whenever you prefer.
An Outstanding Support Service
We will be at your disposal 24–7 to reply to any enquiries that you may have related to our Website Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need help with server administration procedures, you can examine our Admin Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
An Intuitive Help Section
We have equipped our Website Control Panel with an exhaustive knowledgebase, which features exhaustive explanations of its features and functions. Additionally, we have made exhaustive video tutorials that will further reveal to you how to perform a given task or resolve a frequently encountered issue. The help articles and the tutorial videos are easily reachable from each Website Control Panel section via the Help and Videos buttons located in the top right corner.