24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and technical support for all our Linux shared hosting. Even if you aren't our customer yet and you have questions, we can assist you right away and give you the necessary info, so as to give you a choice to make an informed decision when you purchase a new hosting account. We're available anytime, including weekends and holidays, and we provide you with several options for communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we now have several phone numbers all over the world, thus you will be able to call the one which is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive assistance for some task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we supply come with 24/7 customer and tech support, so regardless of what issue you have, you'll be able to contact us and we'll give you a hand straight away. Our guaranteed answer time for any e-mail or ticket that you open through your Hepsia website hosting Control Panel is just one hour; typically the reply time hardly ever exceeds 20 minutes. We also offer phone support with a couple of local numbers worldwide as well as a live chat, so you'll be able to get in touch with us and receive additional information about our solutions even if you don't have an account yet. We are able to help you with any kind of question or an issue you have - payment methods, plan specifications, e-mail setup, website hosting account settings, etc. If you employ our services, you won't ever experience an issue where you should wait for a couple of days to get a problem solved like you'll need to do with numerous other service providers.
24/7 Customer Support in VPS Hosting
Every single virtual private server plan that we offer features 24/7 customer and tech support, which means that in case you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to contact us at any moment, even weekends and holidays. For your convenience, we supply different methods of communication - phone support with several local numbers around the globe, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters as it'll be easier to monitor what is going on. The maximum guaranteed response time for all the email messages and tickets is an hour, however it rarely takes that long to receive help. In case you acquire the Managed Services upgrade that we provide, our administrators will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have prompt support in general, let alone if you run a whole server, so each and every dedicated server that we offer features 24/7 support with 1-hour reply time warranty regardless of the issue. This service is free of charge for all difficulties with the server or the software that was installed by our admins during the setup, which means that you are able to contact us as many times as you'd like, even during holidays. You can either open a ticket from your billing area or you can send an email, and the actual answer time for either of these rarely exceeds 30 mins as we have admins available twenty-four hours a day. In case you require general info about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you could take advantage of our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you can include to your server package from the billing Control Panel.