In case you've ever had a shared hosting account before or you've dealt with any other online service, you are probably aware from your personal experience that for certain things it is better to talk to a live person over the phone than to exchange support tickets or email messages. In order to learn more about a specific service before you buy it or when something small needs to be made, for example, it'll be much easier and a lot faster to get it done in real time. When you have the option to contact representatives by phone, it's very likely that you are dealing with a real web hosting provider, not just a reseller. The type of support that you will get over the phone differs between different providers - from very general matters to professional tech support. Usually the majority of providers offer pre-sales assistance and 1st level phone support, while more complicated tech issues are resolved via email and / or tickets.

Phone Support in Shared Hosting

Since we have live telephone support 14 hours every day, you will be able to get in touch with us and talk to one of our customer support agents to get more info about all of the Linux shared hosting that we offer and make sure that our servers meet the system requirements for your sites before you purchase anything. For your convenience, we have telephone numbers on three different continents and you'll be able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you're already an existing customer, you will be able to call us about general and billing issues, and even about some tech matters. If the situation is strictly technical or it can take longer time to handle, you will have to go through our ticketing system, that will enable both you and our tech support crew to monitor the information given by both sides.

Phone Support in Semi-dedicated Hosting

Any time you need additional information for the Linux semi-dedicated hosting that we offer, you have the option to call one of the three support phone lines we have around the world - in the U.S.A., Great Britain and Australia. In this way, you're able to check in advance if our services are appropriate for your web sites. If you are already our customer and you own a semi-dedicated account, you will be able to reach us over the phone for 14 hours every day about any billing or basic matters. For entirely tech matters you need to take advantage of our ticketing system in order to contact our technical support because someproblems simply need extra time to be dealt with, but we can help you on the phone with quite a lot of minor tech problems as well, saving you time and efforts.