If you’ve ever got any enquiries associated with your web hosting package or you encounter a problem with your sites, you will need to get in touch with the hosting provider’s client support team. It may not make a difference how swiftly they will reply when you've got a question of a generic nature, but an issue like a mishandled software application update, for example, may result in your website becoming broken or unavailable online. And the longer you have to wait for the support team to help you, the longer the site will be down. If you offer goods or services online, any outage will influence your site badly and you can lose current or prospective customers. Lots of web hosting providers, predominantly resellers, reply to tickets and e-mails within twenty four hours, but in the Internet world this is far too long, since customers will rarely come back to a site that is not working properly over extended periods.

One-Hour Response Guarantee in Shared Hosting

If you are using one of our Linux shared hosting and you’ve got an enquiry or come across an obstacle, you can get in touch with us 24/7 by opening a tech support ticket or by sending an email and we guarantee that you will get an answer in less than sixty minutes. If the issue can be resolved, we’ll do it before we respond to you, whereas if there is something that you have to do on your end, we will supply you with all the needed information – what settings to check, what possible solutions to try, etc. Normally, you’ll obtain a reply within no more than 30 minutes, which goes to say that waiting for hours or even for more than one day to obtain assistance is something unthinkable. Our one-hour reply guarantee applies to any query that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we understand exactly how essential it is to receive well-timed assistance, we promise that you won’t ever need to wait around for more than sixty minutes to obtain a reply to any support ticket that you post through your semi-dedicated server Control Panel. As a matter of fact, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any query regardless of what its nature is – billing, general or technical. Furthermore, our customer and technical support team will be at your service 24 hours a day, 7 days a week, 365 days a year, so even in case you open a ticket during holidays, you will invariably receive an immediate response, which will include the answer to an inquiry, the solution to a problem or the details needed to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to waste a day hanging around awaiting a response like you would with plenty of other providers.