When your hosting company supplies live chat support, you're able to speak with a representative in real-time and find out useful information or get an issue resolved in a very timely manner. The main advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with Internet access, therefore you won't pay any rates in case you are in a different state or country. What's more, it will be a lot quicker to copy and paste info like domains, usernames or error messages i.e. details which are sometimes difficult to share with the other party on the telephone. The real-time chat is also a considerably faster approach to contact your website hosting company's support team compared to using a ticketing system. Last, but not least, in the event that some situation needs a bit more time to be dealt with, you can do something different while you wait for assistance on the live chat, which means that you will not lose time - something that's not possible if you are on the telephone.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, we supply live chat support as well. You will be able to get in touch with us every day, including weekends and holidays, and we will give you more details about the Linux shared hosting that we supply in case you are not a customer yet, or about common and billing questions in case you already have an account. Although for solely tech matters you need to open a ticket to our tech support, because such issues will need additional time to be taken care of, you can still contact us on the live chat for some technical info. For instance, we're able to assist you to set up an email address in your email client or troubleshoot a number of problems, saving you a lot of time. Even if our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with our Linux semi-dedicated hosting, you will be able to find the answers for any questions you have or have various troubles taken care of right away. The service is accessible each and every day, so you will be able to talk to an agent even on holidays and weekends. In the event that you're unsure which package is better for your websites or if our innovative cloud hosting platform covers some system requirements, you may come on the live chat before purchasing anything. In case you're an existing customer, you are able to find more details about account settings, billing issues as well as a variety of common technical troubles you may encounter, for instance when you can't set up an email account in a client on your computer system. The live chat can save you a considerable amount of time no matter where you are or when you contact us.