Integrated Ticketing System in Shared Hosting
Our Linux shared hosting feature an integrated support ticket system, which is an integral part of our custom Hepsia hosting Control Panel. Unlike other similar tools, Hepsia allows you to manage everything associated with the web hosting service itself in one and the same place – invoices, web files, e-mails, support tickets, etc., avoiding the need to use different systems. In case you have any pre-sales or technical questions or any difficulties, you can submit a ticket with a couple of mouse clicks without needing to sign out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a number of educational articles, which will give you additional information and which may help you solve any particular issue even before you actually open a ticket. We guarantee a ticket response time of maximum one hour, even if it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s more convenient to manage everything in one single location, so we have incorporated a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is offered with every semi-dedicated server plan. This will permit you to handle the communication with our help desk staff together with your storage space, which implies that you will not need to remember an additional user name for some other admin interface. You’ll be able to send a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you’re browsing the files hosted in your semi-dedicated account. Moreover, you can look through older tickets using a smart search function or check relevant knowledgebase articles, which include solutions to commonly met complications. The integrated trouble ticket system is closely monitored 24/7/365 with the maximum ticket response time being only 1 hour, so there will always be somebody to help you.