A ticketing system is the most widespread medium of communication that web hosting providers offer to their customers. It is typically part of the billing account and is the fastest way to fix a problem that requires some time to investigate or that has to be escalated to a server administrator. In this way, all comments contributed by either party will be kept in the same location in case someone else wants to work on the given issue and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you’ll need to log in and out of no less than two accounts to accomplish a given task or to touch base with the company’s client care staff. If you’d like to manage a handful of domains and each one of them is hosted in its very own account, you will have to use even more accounts at the same time. Furthermore, it can take substantial time for the provider to reply to your tickets.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting feature an integrated support ticket system, which is an integral part of our custom Hepsia hosting Control Panel. Unlike other similar tools, Hepsia allows you to manage everything associated with the web hosting service itself in one and the same place – invoices, web files, e-mails, support tickets, etc., avoiding the need to use different systems. In case you have any pre-sales or technical questions or any difficulties, you can submit a ticket with a couple of mouse clicks without needing to sign out of your hosting Control Panel. During the process, you can choose a category and our system will present you with a number of educational articles, which will give you additional information and which may help you solve any particular issue even before you actually open a ticket. We guarantee a ticket response time of maximum one hour, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more convenient to manage everything in one single location, so we have incorporated a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is offered with every semi-dedicated server plan. This will permit you to handle the communication with our help desk staff together with your storage space, which implies that you will not need to remember an additional user name for some other admin interface. You’ll be able to send a new ticket or to track down the status of an old one with no more than several mouse clicks whilst you’re browsing the files hosted in your semi-dedicated account. Moreover, you can look through older tickets using a smart search function or check relevant knowledgebase articles, which include solutions to commonly met complications. The integrated trouble ticket system is closely monitored 24/7/365 with the maximum ticket response time being only 1 hour, so there will always be somebody to help you.